Refund policy

Return & Refund Policy

Thank you for shopping with hanyuna.co

All Sales Are Final

Unless otherwise stated on the product page, all purchases made through our store are final and non-refundable.

Once an order has been placed and payment has been successfully processed, we do not offer refunds, returns, or exchanges for reasons including:

Change of mind
Ordering the wrong item, size, color, or quantity
No longer needing or wanting the product
Delays caused by shipping carriers
Failure to collect or accept a delivered package
Providing an incorrect or incomplete shipping address
Products that have already been used, opened, installed, altered, or damaged after delivery

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within [7] days of delivery at yuna@hanyuna.co

Please include:

Your order number
A description of the issue
Clear photographs or videos showing the damage, defect, or incorrect item
Photographs of the packaging where applicable

If we determine that the product was damaged, defective, or incorrectly supplied, we may provide a replacement, store credit, partial refund, or full refund as appropriate.

Order Cancellations

Orders may only be cancelled if they have not yet entered processing or fulfillment.

Once an order has been processed, sent to a supplier, prepared for shipment, or shipped, it cannot be cancelled.

Shipping Delays

Shipping and delivery estimates are provided as estimates only. Delays caused by carriers, customs, weather, supply-chain disruptions, or other circumstances outside our reasonable control do not automatically qualify an order for a refund.

If a shipment is confirmed lost by the shipping carrier, please contact us so we can review the order and determine an appropriate resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders that are delayed, returned, lost, or delivered incorrectly because an incorrect or incomplete address was provided.

If an order is returned to us or our supplier because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

Refused or Unclaimed Packages

Orders that are refused, abandoned, or left unclaimed by the customer are not automatically eligible for a refund.

Any costs associated with return shipping, customs charges, handling fees, or reshipping may be deducted from any credit offered.

Chargebacks

If you have an issue with your order, please contact us before initiating a payment dispute or chargeback.

We reserve the right to provide payment processors with relevant order records, tracking information, customer communications, proof of delivery, and acceptance of our store policies when responding to a payment dispute.